We take our customer service seriously. If you have any problems with this web site, your order, or the service we provide then please contact us and we will rectify it. We want you to be a very satisfied customer. Please read on to understand our customer service policies and initiatives…
To place an order on this web site is a simple manner of browsing the products until you find what you are looking for. If a product can be purchased, an "Add to Cart" or "Purchase Button" will appear next to the product. By clicking this button you can add as many items as you like into your cart before clicking on a "Checkout" link or button to finalise your purchase.
You have several options on how you can pay for your purchase. They include
We accept Visa Card and Master Card. We accept these details via our SECURE order page.
Where we offer direct deposit as a payment option we will email you our direct deposit details on confirmation of your purchase. We will then await confirmation that your payment has been made before shipping your order.
We also offer the ability to pay by cheque or money order. Your order will not be shipped until your cheque has cleared.
For our regular business clients we offer account as a payment option. You will be prompted for your account number or enter your businesses name. If you would like to set up an account please contact us.
You can also pay via PayPal for your purchase. You will be taken across to the PayPal site to enter your credit card details.
There is a flat $12 shipping rate to anywhere in Australia. We generally use Australia Post Express Post services. Please allow 3 - 7 working days for delivery of your order after payment is received.
Cheques need to clear prior to dispatch.
We employ extensive security measures using secure encrypted links and proven encryption methods to keep your payment details safe. Please visit our security page to read more about how to tell when it is safe to enter your payment details.
Your satisfaction is our priority. If you are not completely satisfied with your purchase it may be returned to us within 10 days of receipt. We are happy to exchange your item(s) for another from our extensive range. We only provide refunds in limited situations where there was a problem with the product at the time it was delivered to you.
Exchanges are to be returned at the customers own expense to:
Midsummer Night’s Dream
PO Box 8004
Wattle Park VIC 3128
Please note: A returned item must be unworn, with tags and packaging intact or we are unable to accept the item for return or exchange.
If you have a problem with your purchase, then we want to know about it so we can rectify the situation. We are happy to replace your order or provide a full refund where the product did not arrive in new and working condition.
We know that it is important to be able to be easily contacted if there are any issues, concerns or questions about your order or you experience any problems. Our full contact details including postal/physical address phone, fax and email addresses can be found on the contact page.